Suspension of Certificates
ISOQAR shall initiate the suspension process based on the following reasons:
- Effective corrective action for the nonconformance is not implemented within a specified time (06 months after the last day of a Stage 02 Audit days for any nonconformance).
- Improper or misuse of the certificate, symbol or logo not remedied to the satisfaction of ISOQAR.
- Client ceases to supply product or service of the certified quality system for an extended of time.
- Client’s certified management system has persistently failed to meet any of the requirements for certification including requirements for the effectiveness of the management system.
- Client fails to meet financial obligations to ISOQAR.
- Client is unable or unwilling to ensure conformance to revisions of standards.
- Existence of a serious complaint, or a large number of second- or third-party complaints, which indicate that the management system is not being maintained.
- Client does not allow routine surveillance / recertification to be conducted at the required frequency
- Client voluntarily request a suspension / cancellation
- Client does not comply to the deadlines set by ISOQAR to upgrade to the latest revision of Management System Standards.
The Suspension will be for a maximum of six months, after which the certificate will be withdrawn if the conditions for placing the certificate under suspension is not met. If the conditions for suspension are met then the certificate will be restored.
Note: During the suspension the client shall not advertise or promote their certification mark.
Deregistration/ Withdrawal of Certificates
ISOQAR shall deregister/ withdraw or cancel the certificate on the following grounds:
- The client fails to take effective corrective action within six months of suspension for any of the reasons given above.
- Client makes a formal request to withdraw certification.
- Infringement by the client of any contractual conditions between the client and ISOQAR.
- Client will be deregistered on expiry of the current certificate unless renewal audit has been successfully completed.
- Client can be deregistered upon expiry date of the current standards in which there are revision in the standards.
Restoration of Certificate
- Compliance with all outstanding non-conformances, within a determined timeframe typically within 6 months of the original suspension or withdrawn.
- undergo a verification audit, and technical review,
- Formal request from certified organization
- Evidence of corrective actions taken
- Client pays all financial obligations to ISOQAR.